Position: Implementation Lead – Healthcare Software
Suitable for: Implementation Lead, Project Manager, Software Implementation Specialist, Delivery Manager with 5 years’ experience ideally with in a HealthTech Start-Up
Location: London (King’s Cross) – 4 days per week on-site Mon–Thurs + client travel when required. Some paid weekend work during implementation go-live
Salary: £70k – £90k DOE (based on 32 hours)
Sponsorship: Currently not available
About the Role
Our client is seeking a highly capable Implementation Lead to deliver customer software installations and onboarding programmes within a HealthTech Start‑Up transitioning into Scale‑Up mode.
This role is specifically suited to someone who has grown within a HealthTech start-up, is used to operating without heavy structure, and is comfortable building, adapting and improving processes as the company scales.
You will lead implementations from discovery through go‑live, working closely with customers and internal teams to ensure successful, high‑quality deployments. This is a hands‑on role in a fast‑paced, mission‑driven environment, where the work directly contributes to better healthcare outcomes.
Skills and Experience
- 5+ years’ experience in software implementation, technical delivery or project delivery
- Proven experience delivering software installations within HealthTech start‑ups
- Experience supporting organisations moving from Start‑Up into Scale‑Up, where processes are evolving rather than fixed
- Comfortable working in non‑structured, ambiguous environments with changing priorities
- Able to operate confidently in a high‑velocity, fast‑paced setting
- Strong stakeholder management skills with the ability to build credibility quickly
- Excellent communication, facilitation and documentation skills
- A critical thinker with strong problem‑solving capabilities and sound judgement
- Highly motivated, proactive and resilient
Role and Responsibilities
As the Implementation Lead, you will:
- Own the end‑to‑end implementation lifecycle for new customers
- Scope, plan and deliver software installations and onboarding programmes
- Work closely with Product, Engineering and Customer teams to unblock issues quickly
- Oversee configuration, data migration and validation activities
- Ensure data quality, integrity and clinical safety throughout implementations
- Communicate clearly with customers in complex and evolving situations
- Identify risks early and adapt plans pragmatically as circumstances change
- Contribute to building and continuously improving implementation processes and playbooks
- Act as a trusted partner to customers through change and adoption
Values and Mindset
We are looking for someone who is:
- Deeply motivated by the power of HealthTech and its ability to improve lives
- Mission‑driven, with genuine belief in what the product is trying to achieve
- Energised by pace, growth and ownership
- Comfortable making decisions with incomplete information
- Naturally curious, analytical and solutions‑focused
To apply: Please follow the online application process and upload your CV.
Please note: You must be eligible to work in the UK for your application to be considered. Due to high application volumes, we are unable to provide individual feedback to everyone. However, if you wish to check the progress of your application, please call or email the office and a member of the team will help you.