Position: Infrastructure Engineer
Suitable for: IT Engineer or Technical Support Engineer with experience of Azure, Networking and Windows Server Technologies
Location: Milton Keynes. This role is office based, requiring at least 3 days a week in the office, up to 5 days a week at the beginning for inductions.
Salary: to £36k + bens
Hours: 37.5 hours per week with participation in the following rotas with commitment to work outside of these hours if required:
- Office-Cover Rota, between 08:00 and 18:00
- On-Call Rota, between 18:00 and 08:00. Flat rate paid for the period of on call and this is a 1 in 4 rota. This runs between 1800 and 0800 Monday to Friday and a full 48 hours at the weekend.
Reporting to the Technical Services Manager, the Infrastructure Engineer will work alongside specialists within the team, taking responsibility for all aspects of the corporate infrastructure upon which the organisation operates, with the opportunity to be involved in new and emerging projects from their inception.
The Infrastructure Engineer will work closely with the numerous departments, ensuring that the comprehensive support service is maintained and therefore sustaining the strong inter-departmental relationships that have been forged to date.
The successful Infrastructure Engineer will be provided with on-the-job training for all supported Platforms, Operating Systems etc., but is expected to have prior experience of Microsoft Azure, Networking and Windows Server Technologies. Access to key learning resources will also be made available to the successful candidate, via our well-established Microsoft Partnership.
Essential:
- Minimum of three years’ experience as a Technical Support Engineer, Infrastructure Engineer, IT Engineer or similar
- Windows Server Platform System Administration
- Microsoft Intune Management & Administration
- Microsoft Remote Desktop Services (RDS)
- Experience of Virtualisation Technologies (including Hyper-V)
- Experience of Networking Concepts, Topologies and Maintenance, with focus on Cisco technologies
- Experience of Service Monitoring and Alerting
- Experience of routine Infrastructure Upgrades and Application Patching
Excellent:
- Verbal and Written Communication Skills
- Demonstrable Troubleshooting and Problem-Solving Skills
- Documentation Skills, producing guides and supporting knowledgebase articles
- Organisational Skills, with the ability to manage personal workloads in accordance with agreed timescales, whilst working under pressure
- Interpersonal Skills
- Customer Focus
- Team Player
- Ability to explain technical concepts to key stakeholders of all levels
- Experience of Service Desk Systems
- Experience of Third-Party issue management and resolution coordination
Desirable:
Any skills or experience in the technologies below would be considered an advantage but are not essential:
- Microsoft Azure Active Directory Administration
- Ivanti Security Essentials (Patch Management)
- BeyondTrust Privileged Access Management
- Mimecast E-Mail Security Management
- Basic SQL Server administration
- Windows Failover Cluster Management
- Windows PowerShell Administration / Scripting skills
- Knowledge of Cyber Essentials Plus (CE+) compliance
- Knowledge of ITIL Foundation principles and application
- Knowledge of ISO27001, ISO27018 and ISO9001 Certification
- Relevant Vendor certifications
The Infrastructure Engineer will be responsible for:
- Provide first-class advice and support to Employees and extended partners
- Management and Pro-Active Monitoring of our corporate infrastructure
- Management and Support of Microsoft Intune & Endpoint Management for devices and applications
- Management and Support of network components for all Managed Service Platforms
- Implementation of Application Patching and System Upgrades
- Adherence to Company & Team Policies and Working Practices
Full job description available.
To apply: Please follow the online application process and upload your CV, in Word format
Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.