Suitable for: 1st Line Support, Technical Support Specialists, Application Support Analysts, Product Support Engineers, Service Desk Analysts
Location: London (King’s Cross) - 4 days per week on-site + 1 day (Friday) WFH. Occasional client travel - Ideal candidate must live in London Zones 1–6, OR be able to commute in 45–50 minutes each way.

Salary: £45k - £60k DOE

Sponsorship: sorry our client is unable to offer sponsorship

About the Role:

Our client is looking for a technically curious, customer-focused Application Support – Product Specialist to join a commercial HealthTech start-up moving into scale-up phase.

This is not a traditional service desk role. You will become a product and workflow expert, supporting customers with complex application queries, analysing system behaviour, interpreting data logic and helping users get maximum value from the platform.

The role suits someone who has grown their experience within a HealthTech start-up, is comfortable working in a fast-paced, non-structured environment, and enjoys problem solving in situations where documentation, processes and tooling are still evolving.

This is a mission-driven business, and the successful candidate will be genuinely motivated by the impact HealthTech can have on healthcare delivery.

Skills and Experience:

Essential

• 2+ years’ experience in 1st Line Application Support, Product Support, Technical Support, Customer Operations or a similar troubleshooting-focused role
• Ability to own and solve technical problems up to a second line level
• Experience supporting a software product within a HealthTech start-up
• Comfortable operating in ambiguous, fast-moving environments
• Strong analytical skills and curiosity about system behaviour and data logic
• Ability to explain complex technical concepts clearly to non-technical users
• Excellent written and verbal communication skills
• Confident using support tools such as Zendesk, Intercom, Salesforce or similar
• Calm, organised and able to juggle multiple priorities
• Empathetic and confident working directly with customers

Role and responsibilities:

User Support and Technical Investigation

• Act as the first line specialist for complex Application Support queries such as workflow issues, reports, data logic and system behaviour
• Replicate, analyse and diagnose issues using your growing expertise
• Communicate technical detail clearly and effectively to all users

Issue Management and Collaboration

• Take ownership of escalations and work closely with Product, Engineering and Implementation teams
• Document issues thoroughly and support smooth resolution processes

User Relationships and Product Expertise

• Build trusted relationships by understanding user workflows and operational pressures
• Help practices fully utilise and optimise the platform

Training and Enablement

• Deliver remote or in person training sessions tailored to different user groups

Go Live Support

• Provide on-site support during customer go lives, assisting teams as they adopt the platform in real time

Continuous Improvement

• Share insights to improve support processes and documentation
• Stay up to date with feature releases and platform changes

Values and Mindset

We’re looking for someone who is:

• Motivated by the power of HealthTech and its real-world impact
• Mission-driven and proud to support healthcare professionals
• A critical thinker and strong problem solver
• Comfortable learning quickly and adapting as the product evolves
• Energised by pace, ownership and being part of a scaling business

Working Pattern:

• On-site in King’s Cross, London four days per week and one day working from home
• Full time role
• 5 x 8-hour shifts per week Monday to Friday
• Covering 1 early shift and 1 late shift each week on average depending on team size
• Weekend cover will be introduced in the future
• Weekend shifts will rotate across the team with one of the four weekly shifts expected to fall on a weekend approximately once per month
• Occasional travel required for customer go lives with additional compensation provided

Current rota for Product Specialists:

Full job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately, we cannot provide detailed feedback to everyone.  However, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.

Suitable for: Someone with B2B business development or sales experience or someone with previous experience of generating new clients within the healthtech or recruitment sector  

Location: East Keswick LS17 (commutable to/from Leeds, Wetherby and Harrogate).  Onsite car parking available and there is a direct bus route to/from Leeds/Wetherby

Salary: DOE

An exciting opportunity has arisen for a motivated Business Development Consultant with Healthtech knowledge / experience to join our team, where every team member has the chance to thrive both professionally and personally.  First and foremost, we are interested in you as a person, what makes you tick and if your values and expectations align with ours.

Our culture is built on a foundation of excellence, integrity and trust.  These qualities influence every aspect of what we do, from our interactions with clients and colleagues to the quality of services we deliver. 

You will be joining Solo Search at a pivotal time as we prepare for our next phase of growth, becoming part of a larger group.  The Business Development Consultant role is integral to our future plans and, as such, you will be very much supported and empowered in your career path.

Essential Experience / Attributes Required:

• Experience: Minimum of 5 years’ experience as Business Development Consultant or Sales Executive type role.  Experience in B2B sales (preferably with Healthtech companies) is essential. 
• Skills: Excellent communication, client relationship building, computer skills (ie LinkedIn), negotiation, and presentation skills.
• Attributes: Self-motivated, target-driven, and able to work independently as well as part of a team. 

Desirable:

• Experience working within Recruitment, Healthtech or the IT sales sector is highly desirable
• Ideally you will have a UK driver’s license with access to vehicle

Key Responsibilities:

• Identify New Business Opportunities: Research and identify potential clients and markets to expand the company’s reach.  Attending client meetings and networking events.  Developing sales strategies
• Client Relationship Management: Develop and maintain strong relationships with new and existing clients to ensure long-term partnerships.
• Sales and Marketing: Prepare and deliver compelling presentations and proposals to potential clients, showcasing the company’s recruitment services.
• Negotiation: Negotiate terms and contracts with clients to secure business deals.
• Market Analysis: Stay updated on industry trends and competitor activities to identify new business opportunities.
• Collaboration: Work closely with the recruitment team to understand client needs and deliver tailored solutions.
• Reporting: Maintain accurate records of sales activities and provide regular reports to senior management.

To apply:  Please follow the online application process and upload your CV, in Word or PDF format.  If you would prefer to have an initial informal discussion before applying, please call the office on 01937 541888

Suitable for: Someone with B2B business development or sales experience or someone with previous experience of generating new clients within the recruitment sector  

Location: East Keswick,  LS17 (commutable to/from Leeds, Wetherby and Harrogate).  Onsite car parking and there is a direct bus route to/from Leeds/Wetherby

Salary: DOE

An exciting opportunity has arisen for a motivated Business Development Consultant to join our team, where every team member has the chance to thrive both professionally and personally.  First and foremost, we are interested in you as a person, what makes you tick and if your values and expectations align with ours.

Our culture is built on a foundation of excellence, integrity and trust.  These qualities influence every aspect of what we do, from our interactions with clients and colleagues to the quality of services we deliver. 

You will be joining Solo Search at a pivotal time as we prepare for our next phase of growth, becoming part of a larger group.  The Business Development Consultant role is integral to our future plans and, as such, you will be very much supported and empowered in your career path.

Essential Experience / Attributes Required:

• Experience: Minimum of 5 years’ experience as Business Development Consultant or Sales Executive type role   Experience in B2B sales is essential. 
• Skills: Excellent communication, client relationship building, computer skills (ie LinkedIn), negotiation, and presentation skills.
• Attributes: Self-motivated, target-driven, and able to work independently as well as part of a team. 

Desirable:

• Experience working within Recruitment, Health Tech or the IT sales sector is highly desirable
• Ideally you will have a UK driver’s license with access to vehicle

Key Responsibilities:

• Identify New Business Opportunities: Research and identify potential clients and markets to expand the company’s reach.  Attending client meetings and networking events.  Developing sales strategies.
• Client Relationship Management: Develop and maintain strong relationships with new and existing clients to ensure long-term partnerships.
• Sales and Marketing: Prepare and deliver compelling presentations and proposals to potential clients, showcasing the company’s recruitment services.
• Negotiation: Negotiate terms and contracts with clients to secure business deals.
• Market Analysis: Stay updated on industry trends and competitor activities to identify new business opportunities.
• Collaboration: Work closely with the recruitment team to understand client needs and deliver tailored solutions.
• Reporting: Maintain accurate records of sales activities and provide regular reports to senior management.

To apply:  Please follow the online application process and upload your CV, in Word or PDF format.  If you would prefer to have an initial informal discussion before applying, please call the office on 01937 541888

Suitable for: 360 IT Recruiter / IT Recruitment Consultant with experience of generating new clients.  Ideally you would need experience / knowledge in a wide range of IT disciplines OR strong experience within a niche. 

Location: East Keswick LS17 (commutable to/from Leeds, Wetherby and Harrogate).  Onsite car parking and there is a direct bus route to/from Leeds/Wetherby

Salary: DOE

An exciting opportunity has arisen for a motivated IT Recruitment Consultant to join our team, where every team member has the chance to thrive both professionally and personally. First and foremost, we are interested in you as a person, what makes you tick and if your values and expectations align with ours.

Our culture is built on a foundation of excellence, integrity and trust.  These qualities influence every aspect of what we do, from our interactions with clients and colleagues to the quality of services we deliver. 

You will be joining Solo Search at a pivotal time as we prepare for our next phase of growth, becoming part of a larger group.  The IT Recruitment Consultant role is integral to our future plans and, as such, you will be very much supported and empowered in your career path.

Essential Experience / Attributes Required:

• Experience: Minimum of 3 years’ experience as an IT Recruitment Consultant or IT Recruiter
• Skills: Excellent communication, client and candidate relationship building, computer skills (ie LinkedIn), negotiation, and presentation skills.
• Attributes: Self-motivated, target-driven, and able to work independently as well as part of a team. 

Desirable:

• Experience working within IT Recruitment, Health Tech or the IT sales sector is highly desirable
• Ideally you will have a UK driver’s license with access to vehicle

Key Responsibilities:

• Identify New Business Opportunities: Research and identify potential clients and markets to expand the company’s reach.  Attending client meetings and networking events.  Developing sales strategies
• Delivery:  sourcing and qualifying candidates against client job description / brief
• Client and Candidate Relationship Management: Develop and maintain strong relationships with new and existing clients and candidates to ensure long-term partnerships.
• Sales and Marketing: Prepare and deliver compelling presentations and proposals to potential clients, showcasing the company’s recruitment services.
• Negotiation: Negotiate terms and contracts with clients to secure business deals.
• Market Analysis: Stay updated on industry trends and competitor activities to identify new business opportunities.
• Collaboration: Work closely with the recruitment team to understand client needs and deliver tailored solutions.
• Reporting: Maintain accurate records of sales activities and provide regular reports to senior management.

To apply:  Please follow the online application process and upload your CV, in Word or PDF format.  If you would prefer to have an initial informal discussion before applying, please call the office on 01937 541888

Suitable for:  Sales Executive, Sales Manager, Sales Lead – with experience of selling into the NHS.  Ideally experience of selling either health technology product / service and/or consultancy

Location:  London (hybrid/twice a month)

Salary:  £63k + bens

We are working with an NHS organisation to find them a commercially minded Senior NHS Sales Lead who is good at relationship building and who has a passion for improving health and care outcomes. 

This is a pivotal role responsible for driving growth of the company’s pipeline revenue across two products / service revenue streams. The ideal candidate will have experience of selling a technology product / solution and/or consultancy services and have a consultative style approach. 

Essential criteria

• Proven new business development and commercial growth expertise
• Strong understanding of NHS and healthcare sector including navigation of procurement pathways and adept at operating at senior levels within the NHS and partner organisations
• Consultative style sales approach and comfortable with long sales cycles
• Commercial acumen and strategic thinking
• Excellent stakeholder engagement, influencing and negotiation skills
• Leadership and people development
• Highly motivated, resilient and delivery focused

Responsibilities

• Drive commercial growth and income generation
• Lead and develop the team
• Build and manage strategic relationships
• Develop and convert a strong commercial pipeline
• Represent the company externally
• Inform commercial development through market insight

Suitable for:  Sales Executive, Sales Manager, Sales Lead – with experience of selling into the NHS.  Ideally experience of selling either health technology product / service and/or consultancy

Location:  Leeds or London (hybrid)

Salary:  £63k + bens

We are working with an NHS organisation to find them a commercially minded Senior NHS Sales Lead who is good at relationship building and who has a passion for improving health and care outcomes. 

This is a pivotal role responsible for driving growth of the company’s pipeline revenue across two products / service revenue streams. The ideal candidate will have experience of selling a technology product / solution and/or consultancy services and have a consultative style approach. 

Essential criteria

• Proven new business development and commercial growth expertise
• Strong understanding of NHS and healthcare sector including navigation of procurement pathways and adept at operating at senior levels within the NHS and partner organisations
• Consultative style sales approach and comfortable with long sales cycles
• Commercial acumen and strategic thinking
• Excellent stakeholder engagement, influencing and negotiation skills
• Leadership and people development
• Highly motivated, resilient and delivery focused

Responsibilities

• Drive commercial growth and income generation
• Lead and develop the team
• Build and manage strategic relationships
• Develop and convert a strong commercial pipeline
• Represent the company externally
• Inform commercial development through market insight